Smithsonian Global Sound for Libraries

     
 
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Help
  • Introduction
  • Policies
    • Service Guide
  • Introduction
  • Compatibility
  • Finding Music
  • Searching
  • Listening Online
  • Streaming Quality
  • Playlists
  • Course Folders
  • My Account
  • Registration
  • Static URLs
  • Liner Notes/Cover Art
  • Download Links
    • Searching
  • Overview
  • How it works
  • Basic Search
  • Advanced Search
  • Search Tips
  • Search Results
  • Boolean Logic
  • Search Fields
  • Example Search
  • Feedback
    • Troubleshooting
  • Overview
  • Issue List
  • E-mail Support
    • Integration
  • Integration
  • Access Initiation
  • User Authorization
  • Setup Time
  • Compatibility
  • Service Options
  • User Accounts
  • Static URLs
  • Course Folders
  • Streaming at 64kbps
  • Timeouts
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    Help

    Our help section is designed to provide assistance whether you require a simple guide to a feature of the service, an in-depth discussion about our search engine, detailed specifications for system compatibility or assistance solving a technical problem.

    Within each help category you will notice that the left hand menu will change, offering you many useful links to more in-depth and related topics.

    Main help sections

    • Service Guide: guidance on using site features and functionality.
    • Troubleshooting: lists of known technical and compatibility issues with solutions, and details to assist with further troubleshooting.

    Popular help sections

    • Compatibility: documentation about computer platforms, network and software compatibility and settings.
    • Searching Help: detailed information on our search engine, cataloguing and searching tips.